FAQ's
Welcome! Here are quick answers to the most common questions. If you still need help, email Service@InkOMG.com — we reply within 24h (Mon–Fri).
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship worldwide? Shipping time?
Yes. Orders are processed in 1–3 business days and typically arrive in 7–10 business days depending on destination and customs. Tracking is provided.
What’s your free-shipping threshold?
Free shipping on orders $39.99+; fees for smaller orders are calculated at checkout.
Who delivers my parcel?
We ship via our global network and hand off to local carriers for final delivery. Large orders may ship in multiple packages.
Can I change my address after ordering?
Contact us ASAP before fulfillment. Once shipped, carriers usually can’t change addresses.
What’s your return/refund policy?
You can request a return within 30 days; some items (e.g., custom) are not returnable. See our full Refund Policy for details.
If my tattoo application fails, can I get a replacement?
Yes—under our Application Guarantee we offer a free replacement after photo verification. See Refund Policy for the steps.
Orders
Below are some of our common questions about orders
How do I track my order?
Use Track My Order (from the menu) or your shipping email; tracking may update when handed to the local carrier.
Can I cancel or modify my order?
Possible before fulfillment—email us quickly with your order #. After dispatch, please place a new order.
Which payment methods do you accept?
Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay, and more (as shown at checkout).
My parcel shows “delivered” but I can’t find it.
Check if the delivery address you provided is correct. If correct, check with household members and neighbors, then email us with your order # and tracking; we’ll advise next steps.
Will I pay customs or VAT?
In many countries we cover duties/VAT; exceptions may apply depending on local policy. See Shipping Policy.
Products
Below are some common questions about our products
Is this a temporary tattoo?
Yes. Semi-permanent is a longer-wear temporary option; it develops in 24–48h and isn’t instantly removable. It's different from regular temporary tattoo.
Temporary vs. Semi-Permanent — what’s the difference?
Regular Temporary transfers with water, appears instantly, lasts 4–8 days, and is easy to remove.
Semi-permanent uses fruit-based (genipin) ink, develops in 24–48h, lasts 7–15 days, and fades naturally (not instantly removable). Semi-Permanent tattoo is also a kind of temporary tattoo, since it's non-permanent.
Does body hair affect the tattoo? Do I need to shave?
Yes—hair can create gaps and cause a patchy transfer (more noticeable with semi-permanent ink). For light/fine hair, shaving isn’t required; just press firmly. For medium–heavy hair, trim or shave 12–24h before so the film sits flush. Avoid applying on freshly shaved/irritated skin. For removing temporary tattoos on hairy areas, use cleansing oil rather than tape.
Are your tattoos safe/non-toxic?
Yes. We use plant-based inks that have been tested for cosmetic safety. Everyone's skin is different, so we can't guarantee that our products will not cause adverse reactions on everyone. If you have sensitive skin, please perform a patch test first.
How do I apply for best results?
Clean & dry skin → position → press firmly with a fully soaked towel for 60–90s. For large pieces, apply with a large wet towel. See How to Apply for step-by-step.
Are they waterproof?
Yes for daily showers/sweat. Avoid heavy scrubbing/exfoliation to maximize wear time.
How do I remove it?
Semi-permanent tattoo fades on its own; to speed fading, use gentle cleansing oils and light exfoliation.
I’m an artist — how can I collaborate?
We welcome artists worldwide (tattoo or illustration). Email Hi@InkOMG.com with your portfolio; we’ll reply with details.