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Last updated: 2026.1.4

🌍 Shipping Policy

InkOMG™ is committed to delivering our products to customers around the world. We ship to most countries and regions and work with trusted global and local logistics partners to ensure your orders arrive safely and on time.

📦 Fulfillment & Processing

  • All orders are processed and shipped from our distribution center in China.

  • Processing time is Monday to Friday, 9:00 am – 6:00 pm (China Time). Orders are usually shipped within 3 business days after being placed.

  • Orders placed after 10:00 am on Friday may be processed the following Monday.

During peak seasons or holidays, order processing may take longer. We appreciate your patience!

🧾 Order Merging & Splitting

  • If a customer places multiple orders to the same address within 24 hours, our system may automatically combine them into one shipment.

  • If an order contains a large number of items, we may split it into 2–3 packages for faster and safer delivery.

🚚 Shipping Methods & Delivery Time

  • Most orders are shipped via our standard logistics network from China, then handed over to local carriers in your country for final delivery.

Region Estimated Delivery Time
US 5–7 business days (after local dispatch)
US/UK/EU 5–10 business days
Other Countries 7–20 business days (Depending on local customs and courier speed)

💰 Shipping Fees

  • Free shipping on orders over $28.99 USD

  • For orders under $28.99, shipping costs will be calculated at checkout based on your location and order weight.

🧾 Customs Duties & VAT

  • We cover customs duties and VAT in most countries—you only pay for the product and shipping.

  • Brazil Exception: Customers in Brazil may be required to handle local taxes themselves due to policy changes.

🚫 Important Reminders

  • InkOMG is not responsible for orders lost due to incorrect or incomplete address provided by the customer.

  • We are also not responsible for packages marked as "delivered" but lost or stolen after delivery.

  • If a package is returned due to the customer not collecting it, any losses or reshipment fees are the customer’s responsibility.

📦 Potential Delays

Please understand that international shipping may be affected by:

  • Local customs inspection

  • National holidays (e.g., Labor Day, Chinese New Year, Mid-Autumn Festival, Dragon Boat Festival, New Year's Day)

  • Bad weather or force majeure

  • Missing contact information (e.g., phone number not provided)

📩 Customer Support

If you have any questions about your shipment, feel free to contact us at:
📧 Service@InkOMG.com
We’re always here to help!